Chat and messaging customer service for online shops
Starting costs about $223 in the United States and 75,300 NGN in Nigeria. After 12 months, this business can bring in about $1,560 net per month in the United States and 376,000 NGN in Nigeria. The starting money comes back in about 2 months, with 25 hours of work per week.
Mundyo estimates, data as of 2026-11-02.
See the numbers for my countryFree, no account, in the currency of 243 countries.
The numbers
| Country | To start | Net per month (month 12) |
|---|---|---|
| United States | $223 | $1,560 |
| Nigeria | 75,300 NGN | 376,000 NGN |
| United Kingdom | £167 | £1,080 |
| Kenya | 7,270 KES | 50,900 KES |
| India | 5,300 INR | 37,100 INR |
Amounts adjusted to each country's price and income levels.
The problem
Online shops and small brands get dozens of messages a day; without a quick reply, customers leave and sales are lost.
The solution
Answer messages, comments and emails on their behalf, take orders, track deliveries and handle returns, using approved standard replies and a weekly check-in.
Your customers
Online shops, small fashion, beauty or food brands, restaurants that sell by message and active social media sellers, in your country or abroad.
How you make money
Monthly package of €200 to €500 per client depending on message volume and hours covered; extra for a second language or weekends.
Competition
Expensive, rigid call centres, staff who reply between two other tasks, automated assistants that misunderstand questions.
Who has an edge
A person who knows the products, replies quickly and politely in the customer's language, and reports frequent questions and lost sales every week.
The risks
Message peaks that are hard to keep up with, mistakes on prices or delivery times, a client who stops overnight, odd hours if clients are abroad.
The first 3 steps
- Offer a one-week trial to three shops
- Write standard replies with each client
- Measure response time and share it
How the numbers are calculated
Example in a high-income eurozone country, at month 12: revenue €1,600 − costs €500 = €1,100 net per month. Revenue: 4 shops × €400 a month. Costs: internet, phone, messaging tools, training, social contributions. For other countries, Mundyo adjusts the starting budget to the price level (World Bank) and the income to prices and customers' purchasing power, then converts at the day's exchange rate.
Frequently asked questions
How much does it cost to start: Remote chat customer service?
About $223 (United States), 75,300 NGN (Nigeria), £167 (United Kingdom), depending on the country. Mundyo calculates the amount for 243 countries.
How much can you earn per month?
After 12 months, about $1,560 (United States), 376,000 NGN (Nigeria), £1,080 (United Kingdom) net per month, after costs.
How long until I get my starting money back?
About 2 months, with 25 hours of work per week.
What are the risks?
Message peaks that are hard to keep up with, mistakes on prices or delivery times, a client who stops overnight, odd hours if clients are abroad.
Where do I start?
1. Offer a one-week trial to three shops 2. Write standard replies with each client 3. Measure response time and share it
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